HYROX Ticket Policy US 2025/26
HYROX US 2025/26 — Ticket Policy Cheat Sheet
Some of the HYROX ticket rules can be confusing, so here's a quick reference for athletes & supporters.
The info here was last checked on August 2025 — please always verify on your event page!
Ticket Types (Athletes)
- Standard (Non-Flex): No refunds, no name changes, no transfers to other events.
- Flex Add-On (Flex-Ticket): Enables returns within set windows (see below). Still no transfers to other events.
- Charity Tickets:
- Without Flex → treated like Standard.
- With Flex → follows normal Flex rules, plus limited name-change options.
Returns (Flex-Ticket Only)
- 100% refund of Ticket + Add-ons (Flex fee is non-refundable) until 7 days before your race, 07:59 a.m. local time.
- 50% refund from 7 days out until 07:59 a.m. the day before your race.
- After that: no returns allowed.
Name Changes
- Allowed if you have:
- A Flex-Ticket (Doubles/Relay)
- A Flex-Charity Ticket (Single/Doubles)
- → Deadline: 07:59 a.m. the day before the race.
- Not allowed for:
- Standard (Non-Flex) tickets
- Single-division Flex-Tickets (use return option instead).
Transfers
- Not permitted between events, regardless of ticket type.
- Choose your city and date carefully before booking.
Spectator Tickets
- Supporters need tickets — purchase via the official event page.
- Some venues sell on-site (often debit-only).
- Children under 12: free entry with an adult.
- Spectator tickets: no Flex, no returns or changes.
Age, Waivers & Check-In
- Minimum age: 16+ to compete.
- Under 18: parent/guardian waiver must be uploaded at least 22 days before the event.
- Bring both your personalized ticket (QR/barcode) and a photo ID to check-in.
Fees & Payment
- Expect an additional ~7% service fee at checkout.
- Payment options usually include major cards, Apple Pay, and Google Pay.
If HYROX Postpones or Cancels
- Postponed: your registration automatically moves to the new date.
- Cancelled: you'll be offered a free rebooking in the same or next season — or a refund if no option is available.
What to Click (Step-by-Step)
A) Request a Return (Flex-Ticket Only)
1. Open your order confirmation or customer account → Manage/Modify Booking.
2. Select Return/Refund (tool shows if you're in the 100% or 50% window).
3. Confirm. You'll receive an email confirmation. Refund is issued to your original payment method (Flex fee excluded).
B) Change a Name (Doubles/Relay Flex or Flex-Charity)
1. Go to Manage/Modify Booking → Name Change.
2. Enter the new participant's details (update teammate if Doubles/Relay).
3. Submit. Both parties receive updated tickets.
→ Deadline: 07:59 a.m. the day before race.
C) Buy Spectator Tickets
1. Visit your event's official HYROX page → Spectator Tickets.
2. Purchase online and personalize each ticket.
3. Save the QR code to your phone wallet for entry.
Quick Tips
- If plans might change, buy Flex at registration.
- Add reminders:
- “100% refund until 7 days out (07:59 a.m.) → 50% refund until day-before 07:59 a.m.”
- Athlete wristbands allow entry only on your race day — other days need a spectator ticket.
- For minors, upload parent/guardian waiver well before the 22-day cutoff.
This summary is for convenience only and may change. Always follow the latest instructions on your HYROX event page and order portal.
References & Sources:
HYROX North America — General Terms & Conditions (USA, Season 2025/26): Returns & Name Changes (§4), Transfers, Age, Waivers & Check-In.
HYROX North America — Ticketing & Payment Info (service fees, payment methods).
HYROX US Event Pages — Spectator Ticket policy (children under 12 free; no returns/changes).
HYROX Order Portal — Manage/Modify Booking (returns, name changes, personalization).
(Last checked August 2025. Always verify on your event page.)